KONE CLEANERS LLC

TERMS AND CONDITIONS OF SERVICE

Effective Date: October 17, 2026
Website: www.konecleaners.com
Email: info@konecleaners.com
Phone: (614) 870-3007
Service Area: Columbus, Ohio, and surrounding communities

1. ACCEPTANCE OF TERMS

Welcome to Kone Cleaners LLC ("Kone Cleaners," "Company," "we," "us," or "our").

These Terms and Conditions govern the use of our website, professional cleaning and maintenance services, retail product purchases, pickup and delivery services, subscriptions, and commercial service arrangements.

By placing an order, submitting garments or footwear, purchasing products, scheduling services, or otherwise engaging Kone Cleaners, customers agree to these Terms and Conditions, subject to applicable law.

Customers should review these Terms before placing an order. Where a separate written commercial agreement exists, that agreement will control in the event of a conflict, to the extent permitted by law.

2. SERVICES AND PRODUCTS PROVIDED

Kone Cleaners provides professional garment care, laundry, shoe care, textile cleaning, restoration, and related retail products.

2.1 Dry Cleaning and Garment Care

• Professional dry cleaning

• Laundry and professional pressing

• Wash and fold services

• Clothing alterations and repairs

• Delicate and specialty garment care

2.2 Commercial Laundry and Linen Services

• Commercial laundry services

• Hotel and hospitality linen cleaning

• Restaurant linen and uniform cleaning

• School and corporate uniform cleaning

• Bedding, towels, and other washable textile services

2.3 Shoe Cleaning and Maintenance

• Professional shoe and sneaker cleaning

• Deep cleaning and stain treatment

• Shoe deodorizing and odor treatments

• Shoe polishing and conditioning

• Leather shoe care and maintenance

• Suede and specialty footwear cleaning, where appropriate

• Preventive shoe care and maintenance

2.4 Carpet, Rug, and Upholstery Cleaning

• Residential and commercial carpet cleaning

• Area rug cleaning

• Upholstery and furniture cleaning

• Spot and stain treatment

• Related fabric and textile care services

2.5 Textile Restoration

• Fire and smoke-damaged textile cleaning

• Water-damaged textile cleaning

• Soot and odor treatment

• Textile restoration associated with insurance claims

2.6 Pickup and Delivery

• Residential pickup and delivery

• Commercial pickup and delivery

• Scheduled and recurring collection services

• Subscription-based garment and textile care, where available

2.7 Retail and Product Sales

Kone Cleaners may sell branded and third-party garment care, shoe care, laundry, and textile maintenance products, including:

• Kone Garment Care products and kits

• Kone Shoe Care products and kits

• Shoe cleaning brushes and accessories

• Shoe cleaning solutions and maintenance products

• Sneaker wash bags

• Shoe polish, conditioners, and protective products

• Garment brushes, lint removers, and fabric care accessories

• Laundry bags and garment storage accessories

• Other related cleaning and maintenance products

Products may be sold through physical locations, our website, online marketplaces, and authorized sales channels.

All services and products are subject to availability, material suitability, inventory, equipment capabilities, and applicable safety requirements.

3. GARMENT AND FOOTWEAR INSPECTION

Customers should inspect garments and footwear before submitting them for cleaning or maintenance.

Customers should remove cash, jewelry, electronic devices, detachable accessories, and other personal belongings.

Kone Cleaners will exercise reasonable professional care when inspecting and processing items.

Cleaning methods will generally follow manufacturer care instructions where available and appropriate.

Where care labels are missing, inaccurate, or inconsistent with the item's construction, we may recommend an alternative cleaning method or decline service.

Certain fabrics, dyes, adhesives, buttons, trims, leather finishes, and footwear materials may react unpredictably to professional cleaning.

Kone Cleaners is not responsible for damage caused solely by inherent defects, undisclosed prior damage, or inaccurate manufacturer instructions where reasonable professional care has been exercised, subject to applicable law.

4. STAIN REMOVAL POLICY

Kone Cleaners makes reasonable professional efforts to remove stains using appropriate cleaning techniques.

Complete stain removal is not guaranteed.

Results depend on factors including:

• Type and composition of the stain

• Age of the stain

• Fabric or footwear material

• Colorfastness and existing wear

• Previous cleaning or treatment attempts

• Manufacturer care instructions

• Existing damage or deterioration

Some stains may be permanent or may not be removable without risking damage.

Customers are encouraged to disclose known stains and previous cleaning attempts before processing.

5. DELICATE AND SPECIALTY ITEMS

Items containing silk, wool, cashmere, leather, suede, sequins, beads, embroidery, specialty dyes, bonded fabrics, delicate decorations, or specialty footwear materials may require special handling.

Kone Cleaners may request customer approval before undertaking higher-risk treatments.

Approval of a special treatment does not waive legal rights or remedies that cannot lawfully be waived.

We may decline treatment when the risk of damage is unreasonably high.

6. PRICING, SALES TAX, AND PAYMENT TERMS

6.1 Service Pricing

Service prices depend on item type, material, quantity, cleaning requirements, and additional services requested.

All prices are subject to applicable taxes and disclosed service charges.

6.2 Sales Tax Responsibility

Customers are responsible for paying all applicable state, county, and other local sales taxes imposed on taxable services and retail products provided by Kone Cleaners LLC.

Sales tax will be calculated based on the applicable combined state and local sales tax rate for the jurisdiction where the transaction is sourced under Ohio law.

Applicable sales taxes will be added to service and product charges and reflected on receipts, invoices, or payment confirmations.

Sales tax rates may vary depending on the applicable county and local taxing jurisdiction and may change in accordance with government regulations.

Kone Cleaners LLC is responsible for collecting and remitting applicable sales taxes to the appropriate tax authorities.

Customers claiming a lawful sales tax exemption must provide valid supporting exemption documentation before a transaction is treated as exempt.

6.3 Payment Requirements

1. Walk-in customers may be required to pay in full or make a partial payment when placing an order.

2. Outstanding balances, including applicable sales taxes, must be paid before or upon collection unless otherwise agreed.

3. Pickup and delivery orders may require payment before dispatch or delivery.

4. Commercial customers are responsible for applicable sales taxes unless a valid exemption applies.

5. Additional service charges will be communicated for customer approval before they are incurred.

Kone Cleaners reserves the right, where legally permitted, to withhold release of completed items until outstanding charges associated with the order have been paid.

6.4 Changes to Tax Rates

Kone Cleaners may adjust the sales tax charged on taxable transactions to reflect changes in applicable state, county, or local tax rates without amending these Terms.

7. ORDER COMPLETION AND TURNAROUND TIMES

Estimated completion dates are provided for customer convenience.

Completion times may vary due to garment condition, specialty treatments, equipment maintenance, order volume, holidays, weather emergencies, or operational disruptions.

Estimated completion dates are not guaranteed unless expressly confirmed in writing.

Kone Cleaners will make reasonable efforts to notify customers of significant delays.

8. PICKUP AND DELIVERY POLICY

Customers must provide accurate pickup and delivery addresses, contact details, and instructions.

Customers are responsible for making items reasonably accessible at the agreed collection location.

Where unattended pickup or delivery is requested, customers authorize Kone Cleaners to collect or leave items at the designated location.

We will exercise reasonable care during collection, transportation, and delivery.

Customers should promptly report missing, incorrect, or damaged deliveries.

Delivery fees, minimum order amounts, service zones, and rescheduling charges will be disclosed before order confirmation when applicable.

Kone Cleaners is not responsible for delays caused by circumstances beyond its reasonable control, but this does not exclude liability for negligence or other liabilities that cannot lawfully be excluded.

9. GARMENT, FOOTWEAR, AND ITEM DAMAGE OR LOSS CLAIMS

Kone Cleaners is committed to handling customer property with professional care.

If an item is lost or damaged while under our care, customers should contact us as soon as reasonably possible and provide:

• Order number or receipt

• Description of the item

• Photographs of damage, if available

• Original purchase receipt or other evidence of value, if available

• Details of the reported issue

We will investigate reported incidents and determine an appropriate resolution based on the circumstances, applicable law, and relevant evidence.

Any compensation may consider the item's age, condition, original purchase price, and reasonable current value.

Kone Cleaners does not automatically guarantee reimbursement at the original retail purchase price.

Nothing in these Terms excludes liability for negligence, misconduct, or customer rights and remedies that cannot legally be limited.

10. CUSTOMER INSPECTION AND SERVICE CONCERNS

Customers are encouraged to inspect cleaned garments, footwear, and other items promptly upon collection or delivery.

For faster investigation, we request that customers report visible concerns within 48 hours whenever reasonably possible.

This is a requested reporting period, not an automatic forfeiture of legal rights.

Customers should retain their receipts and avoid wearing, washing, repairing, or altering affected items before we have had a reasonable opportunity to inspect them, where practical.

If a service issue is confirmed, we may offer re-cleaning, correction, a refund, or another appropriate remedy depending on the circumstances.

11. RE-CLEANING AND REFUND POLICY

If a customer is dissatisfied with the quality of a cleaning or maintenance service, Kone Cleaners will review the concern.

When appropriate, we may provide complimentary re-cleaning or correction.

Refunds will be assessed based on the nature of the issue, services performed, and applicable consumer protection laws.

Refunds are not automatically available merely because a pre-existing stain could not be removed or because an item could not be restored to its original condition.

This policy does not restrict legally required refunds or other remedies.

12. UNCLAIMED GARMENTS AND ITEMS

Customers will be notified when orders are ready for collection using the contact information provided.

Customers are encouraged to collect completed orders within 30 days.

For orders remaining uncollected beyond that period, Kone Cleaners may send additional reminders.

Storage fees, if applicable, must be disclosed and agreed to before being charged.

Any sale, donation, disposal, or other disposition of unclaimed property will occur only after compliance with applicable Ohio law and required notice procedures.

13. ALTERATIONS AND REPAIRS

Alteration services are performed according to measurements, fitting instructions, and customer-approved specifications.

Customers are responsible for communicating their preferred fit and style.

Significant changes requested after completion may result in additional charges.

Where an alteration does not conform to agreed specifications due to our workmanship, Kone Cleaners will review the issue and offer an appropriate correction or other remedy.

14. CARPET, RUG, AND UPHOLSTERY CLEANING

Before performing carpet, area rug, or upholstery cleaning, Kone Cleaners may assess material condition, stains, colorfastness, and cleaning suitability.

Customers should disclose known water damage, previous cleaning treatments, pet contamination, loose seams, unstable dyes, and other relevant conditions.

Cleaning outcomes may be affected by permanent stains, existing wear, shrinkage, discoloration, and pre-existing material deterioration.

Kone Cleaners does not guarantee complete removal of stains, odors, or discoloration.

We will exercise reasonable professional care and communicate material risks identified before treatment.

15. TEXTILE RESTORATION SERVICES

Textile restoration services may include cleaning garments, linens, and other eligible textiles affected by smoke, fire, soot, or water damage.

Restoration outcomes depend on contamination levels, material condition, and the extent of existing damage.

Some items may be determined to be non-restorable.

When an insurance claim is involved, the customer remains responsible for payment unless a separate written agreement provides otherwise.

An insurer's approval, denial, or delayed payment does not automatically change the customer's payment obligations.

Any insurance-related scope, authorization, or billing arrangements will be documented separately.

16. COMMERCIAL LAUNDRY AND BUSINESS ACCOUNTS

Hotels, schools, offices, restaurants, healthcare-related businesses, and other commercial clients may receive customized service arrangements.

Commercial agreements may address:

• Contract pricing

• Minimum order quantities

• Pickup and delivery schedules

• Processing turnaround times

• Linen and uniform inventory procedures

• Payment terms

• Service-level expectations

• Claims procedures

• Contract renewal and termination

Where a signed commercial service agreement conflicts with these Terms, the signed agreement will control to the extent permitted by law.

17. SUBSCRIPTIONS AND RECURRING SERVICES

Where Kone Cleaners offers subscription or recurring pickup and delivery plans, customers will receive the applicable plan details before enrollment.

These details will include the price, billing frequency, included services, service limits, renewal arrangements, cancellation procedure, and any additional charges.

Recurring charges will only be processed with the customer's authorization.

Customers may cancel according to the disclosed subscription terms and applicable law.

Any changes to recurring prices or material service terms will be communicated as legally required.

18. CUSTOMER COMMUNICATIONS

Customers may receive transactional communications concerning:

• Order confirmation

• Pickup scheduling

• Cleaning status

• Order completion

• Delivery updates

• Payment requests

• Service-related issues

Marketing communications will be handled separately and subject to applicable consent and opt-out requirements.

Providing a phone number or email address for order processing does not automatically constitute consent to receive promotional messages.

19. PERSONAL INFORMATION AND PRIVACY

Kone Cleaners may collect information necessary to provide services, including customer names, telephone numbers, email addresses, service addresses, order histories, and payment-related information.

We will use reasonable safeguards to protect customer information.

Our handling of personal information will be described in a separate Privacy Policy.

We will not sell customer personal information in violation of applicable law.

20. WEBSITE AND ONLINE ORDERING

Customers using www.konecleaners.com agree to provide accurate information when submitting orders or service requests.

Kone Cleaners may modify website functionality, service availability, or published service descriptions.

Payment processing may be provided by third-party payment service providers subject to their applicable terms.

Unauthorized website use, fraudulent transactions, and interference with our systems are prohibited.

21. SERVICE REFUSAL AND SAFETY

Kone Cleaners may refuse or discontinue service when an item or service request presents a legitimate safety, legal, operational, or material-damage concern.

Examples include hazardous contamination, undisclosed sharp objects, infestation, or items unsuitable for available cleaning methods.

Any refusal of service will comply with applicable nondiscrimination and consumer protection laws.

22. LIMITATION OF LIABILITY

Kone Cleaners will exercise reasonable care and skill in providing its services.

We do not guarantee that every item can be returned to its original appearance or condition.

To the extent permitted by applicable law, Kone Cleaners will not be responsible for losses caused solely by inherent material defects, ordinary wear and tear, or events beyond its reasonable control where the Company has not contributed to the loss through negligence or other wrongful conduct.

Nothing in these Terms limits liability or remedies that cannot legally be excluded or restricted.

23. EVENTS BEYOND REASONABLE CONTROL

Kone Cleaners will not be responsible for service delays caused solely by events beyond its reasonable control, including severe weather, natural disasters, major utility interruptions, government restrictions, or transportation disruptions.

We will make reasonable efforts to communicate disruptions and resume services as circumstances permit.

24. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by the laws of the State of Ohio, subject to applicable federal law.

Customers are encouraged to contact Kone Cleaners first to seek an informal resolution to any service dispute.

Nothing in these Terms prevents customers from exercising rights or remedies available under applicable law.

25. MODIFICATIONS TO TERMS

Kone Cleaners may update these Terms and Conditions periodically.

Updated Terms will be published on our website with a revised effective date.

Material changes will not retroactively alter existing customer agreements without any consent required by law.

26. CONTACT INFORMATION

For service inquiries, claims, complaints, or questions regarding these Terms and Conditions, please contact:

KONE CLEANERS LLC

Website: www.konecleaners.com
Email: info@konecleaners.com
Phone: (614) 870-3007
Service Area: Columbus, Ohio, and surrounding communities

27. RETAIL PRODUCT SALES, SHIPPING, RETURNS, AND WARRANTIES

27.1 Retail and Online Product Sales

Kone Cleaners LLC offers branded and third-party cleaning, garment care, shoe care, and maintenance products through physical locations, its official website, and authorized sales channels.

Products may include Kone Shoe Care, Kone Garment Care, sneaker wash bags, cleaning solutions, shoe polish, conditioners, brushes, garment accessories, and related merchandise.

All purchases are subject to product availability, applicable prices, sales taxes, shipping charges, and these Terms and Conditions.

27.2 Product Pricing and Sales Tax

Customers are responsible for applicable state, county, and local sales taxes on taxable product purchases.

Sales taxes will be calculated according to applicable Ohio law and the appropriate transaction-sourcing rules.

Product prices, applicable taxes, and shipping charges will be disclosed before checkout.

Kone Cleaners reserves the right to correct pricing errors and cancel affected orders before fulfillment, with refunds issued for payments already collected.

27.3 Order Processing and Confirmation

Customers must provide accurate billing, shipping, and contact information when purchasing products.

An order confirmation acknowledges receipt of an order but does not necessarily guarantee product availability.

If an ordered product becomes unavailable, Kone Cleaners will notify the customer and provide an appropriate refund or offer an alternative with the customer's consent.

27.4 Shipping and Delivery

Kone Cleaners may offer local delivery, standard shipping, or other available fulfillment options.

Shipping charges and estimated delivery periods will be communicated before purchase.

Orders will be shipped within the timeframe promised at checkout or otherwise in accordance with applicable law.

If Kone Cleaners cannot ship within the applicable timeframe, customers will receive any delay notices, cancellation options, or refunds required by law.

Customers are responsible for providing accurate delivery addresses.

Claims involving lost, damaged, or incorrectly delivered products will be reviewed based on the circumstances and applicable consumer protection laws.

27.5 Product Returns and Exchanges

Unless a different return policy is clearly disclosed before purchase, Kone Cleaners will accept eligible unused retail products returned within 14 calendar days of delivery or in-store purchase, subject to the following conditions:

• The product must be unused and in its original condition.

• Original packaging and included accessories must be returned where reasonably possible.

• Proof of purchase must be provided.

• A return authorization must be requested through Kone Cleaners before shipping a return.

Opened or used cleaning solutions, polishes, conditioners, and other consumable products generally cannot be returned for a change of mind.

Customized or personalized products may be nonreturnable unless defective, incorrectly supplied, or otherwise required by law.

These restrictions do not limit customers' legal rights concerning defective, misrepresented, or incorrectly supplied products.

27.6 Refund Processing

Approved refunds will generally be issued to the original payment method.

Kone Cleaners will aim to process approved refunds within 7–10 business days after the return has been received and inspected.

Financial institutions and payment processors may require additional time to post refunds.

Original shipping charges and return shipping costs may be nonrefundable for discretionary returns where disclosed and legally permitted.

Where an item is defective, damaged through no fault of the customer, or incorrectly supplied, Kone Cleaners will provide an appropriate remedy consistent with applicable law.

27.7 Defective or Damaged Products

Customers are encouraged to inspect products promptly upon receipt.

If a product arrives damaged, defective, or incorrect, customers should contact Kone Cleaners at info@konecleaners.com, preferably within 48 hours, and provide their order number, description of the issue, and photographs where available.

The 48-hour period is requested to facilitate investigation and does not eliminate rights available under applicable law.

Depending on the circumstances, an appropriate resolution may include replacement, repair, refund, or another legally required remedy.

27.8 Product Warranties

Products may be covered by manufacturer warranties or express warranties separately provided by Kone Cleaners.

Warranty coverage, duration, exclusions, and claim procedures will be disclosed where applicable.

Kone Cleaners does not guarantee that every cleaning or maintenance product will produce identical results on all materials.

Nothing in these Terms excludes or limits any implied warranty or other consumer protection right that cannot legally be disclaimed.

27.9 Product Use and Safety

Customers must read and follow product labels, instructions, warnings, and material compatibility guidance.

Cleaning solutions, conditioners, and maintenance products should be tested on a small, inconspicuous area when recommended.

Certain products may not be suitable for delicate leather, suede, specialty finishes, or other sensitive materials.

Kone Cleaners is not responsible for damage caused solely by misuse, improper storage, or use contrary to clearly provided instructions where the Company is not otherwise legally responsible.

27.10 Product Availability and Changes

Kone Cleaners may introduce, discontinue, modify, or replace retail products.

Product descriptions, packaging, colors, and specifications may change.

Material product differences will be communicated as required by applicable law.

27.11 Customer Support and Retail Claims

For questions regarding product orders, shipping, returns, exchanges, or warranties, please contact:

KONE CLEANERS LLC

Website: www.konecleaners.com
Email: info@konecleaners.com
Phone: (614) 870-3007

Please include your order number and relevant purchase details when contacting customer support.

KONE CLEANERS LLC

Professional Garment Care • Laundry • Shoe Care • Textile Cleaning • Retail Products • Pickup & Delivery

Our Commitment: To provide dependable, professional cleaning services and quality garment and shoe care products while treating every customer's property with care, respect, and accountability.